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Terms of Service

Effective date: April 1, 2026

1. Agreement to Terms

By accessing or using the Rainroute platform (“Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These Terms apply to all users, including contractors, employees, and clients who interact with the Service.

2. Description of Service

Rainroute is a business management platform for gutter installation contractors. The Service includes estimate creation and delivery, job scheduling, client management, inventory tracking, team management, SMS messaging, and related features.

3. Accounts

  • You must provide accurate and complete registration information.
  • You are responsible for maintaining the security of your account credentials.
  • You are responsible for all activity that occurs under your account.
  • You must promptly notify us at hello@rainroute.com if you suspect unauthorized access.
  • One organization per account during the beta period. Additional organizations may be offered in the future.

4. Subscriptions and Billing

  • Rainroute offers paid subscription plans billed monthly or annually. Plan pricing is listed at rainroute.com/pricing.
  • A free trial period is available as described on the pricing page. No credit card is required to start a trial.
  • Subscriptions automatically renew unless cancelled before the renewal date.
  • Payments are processed by Stripe. By subscribing, you agree to Stripe's terms of service.
  • Refunds are handled on a case-by-case basis. Contact hello@rainroute.com within 7 days of a charge if you believe a billing error occurred.
  • We reserve the right to change pricing with 30 days' notice to existing subscribers.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable regulations
  • Transmit spam, unsolicited messages, or deceptive communications to clients through the platform
  • Attempt to access another user's account or organization data
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Use automated means to scrape or extract data from the Service
  • Transmit malware, viruses, or other malicious code
  • Interfere with the proper functioning or security of the Service

6. Your Content

You retain ownership of all content you create within Rainroute (estimates, client records, job notes, etc.). By using the Service, you grant Rainroute a limited license to store, process, and transmit your content solely for the purpose of providing the Service to you. We do not claim ownership of your content and do not use it for any other purpose.

You are responsible for ensuring you have the right to store and transmit any data you input into the platform, including your clients' personal information.

7. SMS Messaging

By using the SMS messaging feature, you represent that you have obtained appropriate consent from your clients to receive text messages from your business through the platform. You are solely responsible for compliance with applicable telecommunications laws, including the Telephone Consumer Protection Act (TCPA) and any applicable state regulations. Rainroute is not liable for your use of the SMS feature or any claims arising from messages you send.

8. Termination

You may cancel your account at any time from the billing settings page or by contacting us. Upon cancellation, your access to the Service will continue until the end of your current billing period.

We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice. Upon termination, you may request a data export within 30 days.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAINROUTE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us at hello@rainroute.com.